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Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

Talkdesk has announced the launch of its brand new outbound AI agents within its CXA platform, driving revenue and proactive engagement for retail and financial services. This expansion of AI’s role in the customer lifecycle reflects a move beyond traditional service automation toward proactive eng

• Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

  CX Today 28 May 2026

  Talkdesk has announced the launch of its brand new outbound AI agents within its CXA platform, driving revenue and proactive engagement for retail and financial services. This expansion of AI’s role in the customer lifecycle reflects a move beyond traditional service automation toward proactive eng

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