The CX AI market is starting to grow up, and this week made that hard to ignore. For the past year, vendors have competed on visible intelligence. Better copilots, stronger reasoning, faster demos, and louder claims about what AI will soon be able to do. But the more revealing question is now less g
The CX AI market is starting to grow up, and this week made that hard to ignore. For the past year, vendors have competed on visible intelligence. Better copilots, stronger reasoning, faster demos, and louder claims about what AI will soon be able to do. But the more revealing question is now less g