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The AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss Narratives

The AI layoffs debate becomes more complex as Salesforce CEO Marc Benioff makes plans to hire 1,000 graduates during AI push, directly challenging the theory that AI will eliminate early-career opportunities. At the same time, a Gartner survey found that 85% of service and support leaders are incre

• The AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss Narratives

  CX Today 29 Apr 2026

  The AI layoffs debate becomes more complex as Salesforce CEO Marc Benioff makes plans to hire 1,000 graduates during AI push, directly challenging the theory that AI will eliminate early-career opportunities. At the same time, a Gartner survey found that 85% of service and support leaders are incre

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