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The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said.

02 Jul 2026 1 source

I have sat through a lot of panels at customer experience events. Most of them are polite. Speakers agree with each other. Nobody says the uncomfortable thing. Everyone goes for drinks afterwards. Wednesday’s main stage at CCW Las Vegas was not that. Pasquale DeMaio, VP of Amazon Connect Cus

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The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said.

CX Today 02 Jul 2026

I have sat through a lot of panels at customer experience events. Most of them are polite. Speakers agree with each other. Nobody says the uncomfortable thing. Everyone goes for drinks afterwards. Wednesday’s main stage at CCW Las Vegas was not that. Pasquale DeMaio, VP of Amazon Connect Cus