So we’ve been using Zendesk as our Knowledge Base for our b2b platform. We have over 500 docs in it and searchability is quite poor; pretty much every keyword one can search for brings ups dozens and dozens of results, and top content isn’t there. We haven’t made much use of labels or the tags (we’v
So we’ve been using Zendesk as our Knowledge Base for our b2b platform. We have over 500 docs in it and searchability is quite poor; pretty much every keyword one can search for brings ups dozens and dozens of results, and top content isn’t there. We haven’t made much use of labels or the tags (we’v