Vonage has launched industry-specific AI agents for healthcare, financial services, and retail contact centers, but the bigger CX story is not simply another vendor adding agentic AI. A week on from the announcement, the more useful question is sharper: what actually makes an AI agent industry-speci
Vonage has launched industry-specific AI agents for healthcare, financial services, and retail contact centers, but the bigger CX story is not simply another vendor adding agentic AI. A week on from the announcement, the more useful question is sharper: what actually makes an AI agent industry-speci