Service leaders already know the pattern. A call comes in and an agent starts hunting. They jump between the telephony desktop, ServiceNow, and whatever system holds account and asset history. The customer waits while the agent reconstructs context. What looks like a few quick toggles can turn into
Service leaders already know the pattern. A call comes in and an agent starts hunting. They jump between the telephony desktop, ServiceNow, and whatever system holds account and asset history. The customer waits while the agent reconstructs context. What looks like a few quick toggles can turn into