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What's new in Zendesk: May 2026

Click Follow in the What's New section to be notified each month when the What's New is published.Check out what's new in the last month: Support AI agents Copilot Accounts and billing Agent Workspace Objects and business rules Security People Knowledge Messaging Contact Center Analytics Quality ass

• What's new in Zendesk: May 2026

  Zendesk What's New 27 Apr 2026

  Click Follow in the What's New section to be notified each month when the What's New is published.Check out what's new in the last month: Support AI agents Copilot Accounts and billing Agent Workspace Objects and business rules Security People Knowledge Messaging Contact Center Analytics Quality ass

• Salesforce Buys AI Customer Service Platform Fin for $3.6 Billion to Strengthen Agentic AI Push
  1 source 15 Jun 2026
• China Airlines launches cargo AI customer service bot
  1 source 15 Jun 2026
• Salesforce to acquire customer service automation startup Fin for $3.6B
  1 source 15 Jun 2026
• Zendesk Welcomes beams Team to Expand AI-Powered Employee Service Capabilities
  1 source 15 Jun 2026
• Announcing WFM combined workstreams in the Schedule page staffing panels
  1 source 15 Jun 2026