general community

What’s the most annoying type of customer support ticket you deal with?

10 Sep 2026 1 source

Zendesk

I’m trying to understand what actually makes customer support teams waste the most time. For people working in customer support / running a support team: What type of ticket do you get over and over again? And what makes it difficult to automate? For example: order/shipping questions refunds/returns

Sources

What’s the most annoying type of customer support ticket you deal with?

Reddit r/Zendesk 10 Sep 2026

I’m trying to understand what actually makes customer support teams waste the most time. For people working in customer support / running a support team: What type of ticket do you get over and over again? And what makes it difficult to automate? For example: order/shipping questions refunds/returns