As AI becomes a bigger part of customer experience, the real issue for many consumers may not be the technology itself, but the way brands are choosing to use it. Francesca Roche sits down with Ali Fazal, Chief Marketing Officer at Gladly, to discuss why AI in customer experience fails when brands p
As AI becomes a bigger part of customer experience, the real issue for many consumers may not be the technology itself, but the way brands are choosing to use it. Francesca Roche sits down with Ali Fazal, Chief Marketing Officer at Gladly, to discuss why AI in customer experience fails when brands p