What does accountability look like when customer support shifts from generative AI copilots to autonomous, agentic systems that can act on behalf of an enterprise? In this CX Today interview, host Nicole Willing speaks with Vishal Sharma, Chief Technology Officer at SearchUnify, about the operationa
What does accountability look like when customer support shifts from generative AI copilots to autonomous, agentic systems that can act on behalf of an enterprise? In this CX Today interview, host Nicole Willing speaks with Vishal Sharma, Chief Technology Officer at SearchUnify, about the operationa