Safely manage your Zendesk from the AI assistant you already use, via the Deltastring MCP.
Beacon configuration platform
→
News
Services
Beacon
Pricing
Contact
← Back to news
industry
competitor
ai
Will Salesforce’s Agentic Contact Center Force a Rethink of CCaaS Sourcing?
12 Mar 2026
1 source
Will Salesforce’s Agentic Contact Center Force a Rethink of CCaaS Sourcing? The Futurum Group
Sources
Will Salesforce’s Agentic Contact Center Force a Rethink of CCaaS Sourcing? - The Futurum Group
Google News - Contact Centre AI
12 Mar 2026
Will Salesforce’s Agentic Contact Center Force a Rethink of CCaaS Sourcing? The Futurum Group
Related Stories
Meta and Sierra’s Poppy Lets Customers Set Limits for AI Agents
1 source
12 Oct 2026
Cisco Announces Webex AI Agents: What IT Should Know
1 source
12 Oct 2026
Automation Anywhere to buy Boost.ai to push AI into customer service
1 source
12 Oct 2026
Historic Hotel Bethlehem issues The REAL People Promise™, commits to avoiding AI agents and bot-based customer service
1 source
12 Oct 2026
Telecom Customer Service ROI in 2026: How AI and Self-Service Deliver Financial Returns
1 source
12 Oct 2026