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Zendesk | Ada | AI Agent Tickets

Just curious if any other admins use Zendesk for their ticketing but Ada for their live chat and chat bot, instead of just native ZD Chat/Messaging. We currently use the Generative AI Chatbot from Ada, which then hands off to Zendesk Messaging for a live agent should they require one. The main issue

• Zendesk | Ada | AI Agent Tickets

  Reddit r/Zendesk 16 Oct 2026

  Just curious if any other admins use Zendesk for their ticketing but Ada for their live chat and chat bot, instead of just native ZD Chat/Messaging. We currently use the Generative AI Chatbot from Ada, which then hands off to Zendesk Messaging for a live agent should they require one. The main issue

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