ive set up procedures and dialogues for our zendesk ai but an observation we have is that it only applies to first time users on chat. our chat operates as a continuous conversation and doesn't open conversations one-by-one so when there's already an existing conversation, the flows dont apply. been
ive set up procedures and dialogues for our zendesk ai but an observation we have is that it only applies to first time users on chat. our chat operates as a continuous conversation and doesn't open conversations one-by-one so when there's already an existing conversation, the flows dont apply. been