Zendesk has acquired Forethought to integrate self-improving AI agents into its resolution platform, enhancing automation capabilities for support operations. These AI agents are designed to learn and improve over time, enabling your teams to handle more complex customer issues with greater efficiency and reduced manual intervention.
Zendesk Completes Acquisition of Forethought prnewswire.com
Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition prnewswire.com