← Back to news

Zendesk AI for internal IT, not customer-facing. anyone using it as their actual helpdesk?

1200 person org. Parent company has been on Zendesk forever for customer support. Our IT team runs Jira Service Management for ticket flow + Zendesk for the public help articles since those were already set up. CS leadership has been pushing IT to consolidate onto one platform. Their pitch is licens

• Zendesk AI for internal IT, not customer-facing. anyone using it as their actual helpdesk?

  Reddit r/Zendesk 28 Apr 2026

  1200 person org. Parent company has been on Zendesk forever for customer support. Our IT team runs Jira Service Management for ticket flow + Zendesk for the public help articles since those were already set up. CS leadership has been pushing IT to consolidate onto one platform. Their pitch is licens

• AI-Powered Customer Support: easyJet Holidays Wins Major Award for Its Game-Changing Chatbot Technology
  1 source 28 Apr 2026
• AI forces workforce transformation in services
  1 source 28 Apr 2026
• AI reality check: Here's what three companies learned building wallets, homes, and games
  1 source 27 Apr 2026
• Cursor-Opus agent snuffs out startup’s production database
  1 source 27 Apr 2026
• Can Bed Bath & Beyond’s Bilt partnership simplify its experience?
  1 source 27 Apr 2026