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Zendesk AI keeps replying but never actually finishe sthe job. What's missing

I run a support team of eight at mid sized Saas and we turned on Zendesk AI features about four months ago hoping it would take a real world of our plates. The replies it features sends are honestly fine, sometimes better than what a tired agent would write at 6pm, but the problem is that is literal

• Zendesk AI keeps replying but never actually finishe sthe job. What's missing

  Reddit r/Zendesk 17 Jun 2026

  I run a support team of eight at mid sized Saas and we turned on Zendesk AI features about four months ago hoping it would take a real world of our plates. The replies it features sends are honestly fine, sometimes better than what a tired agent would write at 6pm, but the problem is that is literal

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