I built an open-source “mailroom” for Zendesk. bulk updates, mail merge & Slack reply routing I work in support operations and kept running into the same annoying problem: “We need to contact/update hundreds of Zendesk tickets at once, but we still need everything to remain traceable to the orig
I built an open-source “mailroom” for Zendesk. bulk updates, mail merge & Slack reply routing I work in support operations and kept running into the same annoying problem: “We need to contact/update hundreds of Zendesk tickets at once, but we still need everything to remain traceable to the orig