Zendesk has completed its acquisition of Forethought, integrating self-improving autonomous AI agents into its platform that can automate routine service tasks across chat, email, and voice whilst continuously learning from interactions to improve performance. The deal strengthens Zendesk's ability to deploy autonomous agents at scale with capabilities including workflow automation through natural language specification, native voice resolution, and browser-based execution for systems without APIs, positioning the unified platform to help organisations streamline operations and deliver measurable improvements in resolution speed and service quality.
Zendesk Completes Forethought Acquisition To Expand Autonomous Agent Capabilities Pulse 2.0
Zendesk moves to buy Forethought to deepen AI service automation techinformed.com