The Data team at my company feels like Zendesk is a problem because it doesn't natively integrate with ETL/SQL out of the box. Because of that, they're pushing to switch to Microsoft Dynamics Customer Service for our contact center operations, which I don't believe will fully resolve the issue here.
The Data team at my company feels like Zendesk is a problem because it doesn't natively integrate with ETL/SQL out of the box. Because of that, they're pushing to switch to Microsoft Dynamics Customer Service for our contact center operations, which I don't believe will fully resolve the issue here.