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Zendesk has caused extreme burnout at my tech support job

I am looking at tickets and unable to continue. I think I am quitting my job. We switched over to Zendesk from Helpscout last year. At first I was happy, Helpscout has its issues. But Zendesk is designed to make manager metrics look good, not make the employee experience good. It is the opposite. Ev

• Zendesk has caused extreme burnout at my tech support job

  Reddit r/Zendesk 17 Jun 2026

  I am looking at tickets and unable to continue. I think I am quitting my job. We switched over to Zendesk from Helpscout last year. At first I was happy, Helpscout has its issues. But Zendesk is designed to make manager metrics look good, not make the employee experience good. It is the opposite. Ev

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