features community

Zendesk Mailroom — my open-source Apps Script tool for mass-contacting ticket requesters got a big update

22 Aug 2026 1 source

Zendesk

Post Ref: https://www.reddit.com/r/Zendesk/s/zIOpxD3PdU Last time I posted this, it was called Zendesk Mail Merge Toolkit. Back then, it was pretty simple: load a few hundred Zendesk tickets into a Google Sheet, write your message, and bulk-contact the affected customers. Since then, it has evolved

Sources

Zendesk Mailroom — my open-source Apps Script tool for mass-contacting ticket requesters got a big update

Reddit r/Zendesk 22 Aug 2026

Post Ref: https://www.reddit.com/r/Zendesk/s/zIOpxD3PdU Last time I posted this, it was called Zendesk Mail Merge Toolkit. Back then, it was pretty simple: load a few hundred Zendesk tickets into a Google Sheet, write your message, and bulk-contact the affected customers. Since then, it has evolved