We have recently set up the messaging bot on Zendesk but the live chat is popping up as tickets so we arent picking them up as quickly as we would like. Does anyone know if there is another way for this to be more efficient? Like a ping to let us know that we have a message on the live chat? Or putt
We have recently set up the messaging bot on Zendesk but the live chat is popping up as tickets so we arent picking them up as quickly as we would like. Does anyone know if there is another way for this to be more efficient? Like a ping to let us know that we have a message on the live chat? Or putt