← Back to news

Zendesk on the Rise of the Agent System and the New Roles Reshaping Customer Service

In this CX Today interview, Rob Wilkinson speaks with Hannah Deveney, Senior Director, Product Management at Zendesk, about the rise of the agent system and why service leaders need to redesign operations around humans and AI agents working together. The conversation explores how customer service is

• Zendesk on the Rise of the Agent System and the New Roles Reshaping Customer Service

  CX Today 29 Jul 2026

  In this CX Today interview, Rob Wilkinson speaks with Hannah Deveney, Senior Director, Product Management at Zendesk, about the rise of the agent system and why service leaders need to redesign operations around humans and AI agents working together. The conversation explores how customer service is

• Salesforce: AI Is Raising CX Expectations Faster Than Brands Can Deliver
  1 source 29 Jul 2026
• Thousands of customer service workers face the axe as AI takes over
  1 source 28 Jul 2026
• Why NiCE Thinks the Future of Customer Experience Is Orchestrated
  1 source 28 Jul 2026
• SAP Talks Up AI Agents, but Where Are the CX Wins?
  1 source 28 Jul 2026
• DXC joins ElevenLabs funding round in voice AI push
  1 source 28 Jul 2026