Admin Copilot is now available in open Early Access Program for all Zendesk customers with the Copilot add-on, offering AI-powered assistance directly within Admin Center to help optimise your setup, troubleshoot issues, and build workflows faster. The tool delivers a weekly digest of key trends and risks, surfaces personalised recommendations for improvements, and includes a conversational assistant that can create or edit business rules and take action on your behalf (with your approval), enabling you to shift focus from maintenance firefighting to strategic improvements. To get started, sign up for the open EAP from within Admin Center if you have the Copilot add-on, and share your feedback to shape the product before general availability.
Announced on Rollout on March 17, 2026 March 17, 2026 Admin Copilot is now available in an open Early Access Program (EAP) for all Zendesk customers with the Copilot add-on. Admin Copilot is a proactive AI assistant built into Admin Center that helps you optimize your Zendesk setup, troubleshoot iss
Agent Copilot transforms support by shifting agents from manual execution to strategic oversight. By handling repetitive tasks like data retrieval and drafting, it frees your team to focus on human empathy and complex problem-solving. This article dives into what's new!