WhatsApp attachments including images and audio failed to transmit through Sunshine Conversations across all pods on 20 January 2026 from 13:48 to 16:29 UTC due to a third-party service issue, with a fix deployed within two hours restoring normal functionality for new messages. Affected attachments sent during the outage could not be recovered and must be resent by end-users; Zendesk has implemented monitoring improvements and is reviewing duplicate-message prevention logic to prevent similar incidents.
Announced on Rollout starts Rollout ends August 28, 2025 August 28, 2025 August 28, 2025 We’re announcing the deprecation of the auto-generated Python, Ruby, Java, and JavaScript client libraries ("wrappers") for the Sunshine Conversations API.This announcement includes the following topics: What is
Zendesk will perform critical maintenance which will impact performance for some accounts on Pod 25 from March 24-26 2026, during the times listed below. Affected products: Messaging & Sunshine Conversations Customers Affected: Zendesk Messaging and Sunshine Conversations customers who have been
SUMMARYOn January 20, 2026, from 13:48 UTC to 16:29 UTC, customers using the WhatsApp integration via Sunshine Conversations experienced issues where attachments, such as images and audio, were not received. Due to this disruption, attachments sent during the incident were not delivered and must be
Zendesk will perform critical maintenance which will impact performance for your account on Pod 19 from Feb 17-20 2026, during the time listed below. Affected products: Messaging & Sunshine Conversations Customers Affected: Zendesk Messaging and Sunshine Conversations customers who have been not
Zendesk will perform critical maintenance which will impact performance for some accounts on Pods 25, 30, 18, 15 from Feb 3-12 2026, during the times listed below. Affected products: Messaging & Sunshine Conversations Customers Affected: Zendesk Messaging and Sunshine Conversations customers who