I appreciate your request, but the sources provided contain only headlines without the actual article content, making it impossible to identify what specific updates, changes, or new features were announced for Zendesk, Salesforce, CallMiner, and other platforms during the week of March 13th. To provide an accurate and useful summary for your audience of Zendesk administrators and CX leaders, I would need access to the full article text detailing the actual news and updates.
Top MarTech News From the Week of March 13th: Updates from Zendesk, Salesforce, CallMiner, and More solutionsreview.com
Top MarTech News From the Week of December 5th: Updates from Salesforce, Zendesk, Gong, and More solutionsreview.com