As AI agents move into customer experience workflows, handling queries, processing transactions, and triggering backend actions, they introduce a new layer of security risk that goes beyond traditional chatbots. “With chatbots, we worried about what they would say. With agents, we worry about what t
As AI agents move into customer experience workflows, handling queries, processing transactions, and triggering backend actions, they introduce a new layer of security risk that goes beyond traditional chatbots. “With chatbots, we worried about what they would say. With agents, we worry about what t