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Announcing a new “Ask for details” block in the dialogue builder for AI agents

Announced on Rollout starts Rollout ends September 30, 2026 September 30, 2026 October 6, 2026 In the dialogue builder, the new Ask for details block allows AI agents to collect structured information from customers during conversations. This block acts as a configurable data collection form, allowi

• Announcing a new “Ask for details” block in the dialogue builder for AI agents

  Zendesk Announcements 22 Sep 2026

  Announced on Rollout starts Rollout ends September 30, 2026 September 30, 2026 October 6, 2026 In the dialogue builder, the new Ask for details block allows AI agents to collect structured information from customers during conversations. This block acts as a configurable data collection form, allowi

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