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Announcing AI agent ticket takeover and editing

Announced on Rollout starts Rollout ends October 6, 2026 October 6, 2026 October 12, 2026 Today we’re excited to announce that admins and agents with permission can now edit AI agent tickets and take over an AI agent conversation with a customer.This announcement includes the following topics: What'

• Announcing AI agent ticket takeover and editing

  Zendesk Announcements 06 Oct 2026

  Announced on Rollout starts Rollout ends October 6, 2026 October 6, 2026 October 12, 2026 Today we’re excited to announce that admins and agents with permission can now edit AI agent tickets and take over an AI agent conversation with a customer.This announcement includes the following topics: What'

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