features ai zendesk

Announcing an easier way to manage AI agent access through custom roles

15 Oct 2026 1 source

Zendesk

Announced on Rollout on Rollout ends October 20, 2026 October 20, 2026 October 29, 2026 Managing AI agent access is getting simpler. With custom roles, you can set access once and apply it to everyone assigned to that role, instead of updating team members one by one.This announcement includes the f

Sources

Announcing an easier way to manage AI agent access through custom roles

Zendesk Announcements 15 Oct 2026

Announced on Rollout on Rollout ends October 20, 2026 October 20, 2026 October 29, 2026 Managing AI agent access is getting simpler. With custom roles, you can set access once and apply it to everyone assigned to that role, instead of updating team members one by one.This announcement includes the f