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Announcing configurable Knowledge and Welcome replies in email AI agents with agentic AI

Announced on Rollout on September 30, 2026 September 30, 2026 We're excited to announce that email AI agents with agentic AI now include configurable Knowledge reply and Welcome reply system replies, bringing your email AI agents to feature parity with messaging AI agents. This announcement answers

• Announcing configurable Knowledge and Welcome replies in email AI agents with agentic AI

  Zendesk Announcements 29 Sep 2026

  Announced on Rollout on September 30, 2026 September 30, 2026 We're excited to announce that email AI agents with agentic AI now include configurable Knowledge reply and Welcome reply system replies, bringing your email AI agents to feature parity with messaging AI agents. This announcement answers

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