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Announcing Copilot merging suggestions for Suite and Support Professional plans and above

Announced on Rollout starts Rollout ends August 06, 2026 August 24, 2026 August 28, 2026 Starting August 24th, 2026, Zendesk will introduce merge suggestion usage at no additional cost for Suite and Support Professional plans and above.Merge suggestions help agents see tickets that might be related

• Announcing Copilot merging suggestions for Suite and Support Professional plans and above

  Zendesk Announcements 21 Jul 2026

  Announced on Rollout starts Rollout ends August 06, 2026 August 24, 2026 August 28, 2026 Starting August 24th, 2026, Zendesk will introduce merge suggestion usage at no additional cost for Suite and Support Professional plans and above.Merge suggestions help agents see tickets that might be related

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