← Back to news

Announcing customer satisfaction reports in real-time monitoring

Announced on Rollout starts June 30, 2026 June 30, 2026 We're excited to announce that customer satisfaction (CSAT) ratings are now available in the real-time monitoring ticket progress dashboard. This enhancement allows supervisors and team leads to monitor customer satisfaction performance alongsi

• Announcing customer satisfaction reports in real-time monitoring

  Zendesk Announcements 30 Jun 2026

  Announced on Rollout starts June 30, 2026 June 30, 2026 We're excited to announce that customer satisfaction (CSAT) ratings are now available in the real-time monitoring ticket progress dashboard. This enhancement allows supervisors and team leads to monitor customer satisfaction performance alongsi

• Beyond CSAT and AHT: The New Metric Stack for AI‑Driven CX
  1 source 29 Jun 2026
• Service Incident - June 12, 2026 - Social Messaging Channels | Multiple Pods
  1 source 29 Jun 2026
• Agentic AI's next challenge: tackling accountability
  1 source 29 Jun 2026
• China Airlines Launches AI Cargo Customer Service Platform
  1 source 29 Jun 2026
• Agentic AI Has an Identity Problem and Attackers Know It
  1 source 29 Jun 2026