Zendesk is deprecating the password field type for third-party credentials in apps, effective 29 April 2026, to enhance security and align with industry standards. App developers must update their implementations to use OAuth 2.0 (recommended) or basic authentication with secure settings instead, and administrators should verify that any apps they use have been updated before the deadline.
Announced on Rollout starts January 14, 2026 April 29, 2026 Zendesk is committed to safeguarding your data and aligning with industry-leading security practices. To further improve app security, Zendesk is ending support for the password setting type for third-party credentials in Zendesk apps start
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