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Announcing improvements to the Copilot similar tickets feature

Announced on Rollout on August 19, 2026 August 19, 2026 Zendesk is introducing an improved version of similar tickets, a feature in the Copilot add-on that helps agents find and reuse solutions from previously solved tickets.The updated experience finds more relevant tickets across all languages and

• Announcing improvements to the Copilot similar tickets feature

  Zendesk Announcements 17 Aug 2026

  Announced on Rollout on August 19, 2026 August 19, 2026 Zendesk is introducing an improved version of similar tickets, a feature in the Copilot add-on that helps agents find and reuse solutions from previously solved tickets.The updated experience finds more relevant tickets across all languages and

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