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Announcing more control over agent status updates from external site visits

Announced on Rollout on August 25, 2026 August 25, 2026 We’re excited to announce the general availability of new controls in Zendesk Workforce Management (WFM) for automatic agent status updates when agents visit external sites.A new Update agent status setting on the extension tracking configurati

• Announcing more control over agent status updates from external site visits

  Zendesk Announcements 25 Aug 2026

  Announced on Rollout on August 25, 2026 August 25, 2026 We’re excited to announce the general availability of new controls in Zendesk Workforce Management (WFM) for automatic agent status updates when agents visit external sites.A new Update agent status setting on the extension tracking configurati

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