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Announcing PDF preview in the Agent Workspace

Announced on Rollout on May 11, 2026 May 11, 2026 Zendesk is excited to announce that agents can now preview PDFs in Zendesk Agent Workspace without being required to download them.This announcement includes the following topics: What's changing? Why is Zendesk making this change? What do I need to

• Announcing PDF preview in the Agent Workspace

  Zendesk Announcements 11 May 2026

  Announced on Rollout on May 11, 2026 May 11, 2026 Zendesk is excited to announce that agents can now preview PDFs in Zendesk Agent Workspace without being required to download them.This announcement includes the following topics: What's changing? Why is Zendesk making this change? What do I need to

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