Advanced AI agents now allow you to configure which user appears as the sender of AI agent email responses in the Agent Workspace, giving you greater control over internal ticket visibility whilst customers continue to receive emails from your configured brand name and support address. If you're using the default system user, no action is required; however, if you want to designate a specific user as the sender, refer to the configuration guidance and ensure any dependent triggers are updated accordingly.
Announced on Rollout on March 25, 2026 March 25, 2026 We're excited to announce that you can now delete AI agents directly from the AI agents - Advanced add-on, giving you more control and reducing the need to contact Zendesk customer support.This announcement answers the following questions: What’s
Announced on Rollout on March 9, 2026 March 9, 2026 We’re introducing the ability to configure a specific user to be used as the sender of any AI agent email responses. This change affects only the user shown in the ticket view in the Agent Workspace.This announcement answers the following questions