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Announcing the ability to view live Voice call transcripts in the Zendesk Agent Workspace

Announced on Rollout starts Rollout ends July 29, 2026 July 29, 2026 Aug 7, 2026 We're excited to announce that agents using Zendesk Voice can now view real-time transcripts during voice calls in the Zendesk Agent Workspace. This new capability helps agents capture customer information accurately, s

• Announcing the ability to view live Voice call transcripts in the Zendesk Agent Workspace

  Zendesk Announcements 29 Jul 2026

  Announced on Rollout starts Rollout ends July 29, 2026 July 29, 2026 Aug 7, 2026 We're excited to announce that agents using Zendesk Voice can now view real-time transcripts during voice calls in the Zendesk Agent Workspace. This new capability helps agents capture customer information accurately, s

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