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Announcing the end of support for AI agents

Announced on Development ends Removal on June 23, 2026 August 31, 2026 December 10, 2026 This announcement applies to customers currently using AI agents - Essential or legacy AI agent functionality, such as bot builder and autoreplies with articles. This announcement does not apply to customers who

• Announcing the end of support for AI agents - Essential and legacy functionality: Important dates and migration guidance

  Zendesk Announcements 15 Jun 2026

  Announced on Development ends Removal on June 23, 2026 August 31, 2026 December 10, 2026 This announcement applies to customers currently using AI agents - Essential or legacy AI agent functionality, such as bot builder and autoreplies with articles. This announcement does not apply to customers who

• Verint launches four agentic AI-powered products
  2 sources 23 Jun 2026
• Five9 debuts Voice AI agents built to handle service calls
  1 source 23 Jun 2026
• Fika Jobs raises $4M to build a video-first hiring platform where AI agents interview candidates
  1 source 23 Jun 2026
• AI agents are joining the workforce; Inclusion must be part of the job description
  1 source 23 Jun 2026
• Lloyds Expands Agentic AI Capability: End of the Contact Centre Agent?
  1 source 22 Jun 2026