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Announcing the removal of the custom escalation setting from the AI agents

Announced on Rollout starts Rollout ends April 30, 2026 May 18, 2026 May 25, 2026 Zendesk is removing the custom escalation option from the AI agents - Advanced dialogue builder.This announcement answers the following questions: What’s changing? Why is Zendesk making this change? What do I need to d

• Announcing the removal of the custom escalation setting from the AI agents - Advanced dialogue builder

  Zendesk Announcements 27 Apr 2026

  Announced on Rollout starts Rollout ends April 30, 2026 May 18, 2026 May 25, 2026 Zendesk is removing the custom escalation option from the AI agents - Advanced dialogue builder.This announcement answers the following questions: What’s changing? Why is Zendesk making this change? What do I need to d

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