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Announcing the removal of the subdomain setting for advanced messaging AI agents

Announced on Rollout on April 27, 2026 April 29, 2026 Since the integration between advanced AI agents and Zendesk messaging is now automatic, we are removing the setting to select a subdomain for a given AI agent. This connection will now be based on your Zendesk account ID.This announcement answer

• Announcing the removal of the subdomain setting for advanced messaging AI agents

  Zendesk Announcements 27 Apr 2026

  Announced on Rollout on April 27, 2026 April 29, 2026 Since the integration between advanced AI agents and Zendesk messaging is now automatic, we are removing the setting to select a subdomain for a given AI agent. This connection will now be based on your Zendesk account ID.This announcement answer

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