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Announcing unified conversation statuses across all AI agent channels

Announced on Rollout starts Rollout ends April 28, 2026 May 18, 2026 June 1, 2026 Zendesk is unifying conversation statuses across all AI agent channels. Messaging, email, and voice will now use the same status definitions. This means you no longer need to juggle channel-specific metrics or remember

• Announcing unified conversation statuses across all AI agent channels

  Zendesk Announcements 27 Apr 2026

  Announced on Rollout starts Rollout ends April 28, 2026 May 18, 2026 June 1, 2026 Zendesk is unifying conversation statuses across all AI agent channels. Messaging, email, and voice will now use the same status definitions. This means you no longer need to juggle channel-specific metrics or remember

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