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Announcing updates to knowledge sources and search rules in AI agents

Announced on Rollout starts Rollout ends June 25, 2026 July 1, 2026 September 30, 2026 Some important changes are coming to how knowledge sources and search rules work in AI agents. These changes affect only customers who bought the AI agents - Advanced add-on before March 10, 2026. Customers who go

• Announcing updates to knowledge sources and search rules in AI agents

  Zendesk Announcements 10 Jun 2026

  Announced on Rollout starts Rollout ends June 25, 2026 July 1, 2026 September 30, 2026 Some important changes are coming to how knowledge sources and search rules work in AI agents. These changes affect only customers who bought the AI agents - Advanced add-on before March 10, 2026. Customers who go

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