← Back to news

Announcing web crawler advanced URL filters and custom scheduler

Announced on Rollout starts Rollout ends August 20, 2026 August 20, 2026 August 27, 2026 We’re excited to announce a series of web crawler enhancements that improve crawl coverage, control, and maintenance for customers using external content in help center search and AI Agents and Agent Copilot.Thi

• Announcing web crawler advanced URL filters and custom scheduler

  Zendesk Announcements 19 Aug 2026

  Announced on Rollout starts Rollout ends August 20, 2026 August 20, 2026 August 27, 2026 We’re excited to announce a series of web crawler enhancements that improve crawl coverage, control, and maintenance for customers using external content in help center search and AI Agents and Agent Copilot.Thi

• Genesys Launches Employee Experience Platform
  1 source 21 Aug 2026
• Ui Ai launches Amica digital employee for customer service
  3 sources 20 Aug 2026
• Release notes through 2026-08-21
  1 source 23 Aug 2026
• IntouchCX Digital CX Says AI Roleplay Lifted CSAT by 7%. Should Companies Be Investing in Superpunch?
  2 sources 20 Aug 2026
• Zendesk Mailroom — my open-source Apps Script tool for mass-contacting ticket requesters got a big update
  1 source 22 Aug 2026