We have a Slack → Zendesk support workflow where customer messages automatically become tickets. One edge case we keep running into is messages posted by bots/apps. For example, someone submits something through a Slack Workflow or another Slack app posts a message into the channel. Since Slack sees
We have a Slack → Zendesk support workflow where customer messages automatically become tickets. One edge case we keep running into is messages posted by bots/apps. For example, someone submits something through a Slack Workflow or another Slack app posts a message into the channel. Since Slack sees