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CX Leaders Can’t Ignore This Agentic AI Lesson From the Pocket OS Outage

A single outage can feel like a one-off. But a recent incident at Pocket OS where an AI agent took unexpected actions is being treated by CX and enterprise IT leaders as something closer to a preview. In this CX Today interview, Nicole Willing sits down with Alex Gallego, CEO of Redpanda Data, to un

• CX Leaders Can’t Ignore This Agentic AI Lesson From the Pocket OS Outage

  CX Today 15 May 2026

  A single outage can feel like a one-off. But a recent incident at Pocket OS where an AI agent took unexpected actions is being treated by CX and enterprise IT leaders as something closer to a preview. In this CX Today interview, Nicole Willing sits down with Alex Gallego, CEO of Redpanda Data, to un

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