Hi there, We're moving to the Advanced AI Agent (as Zendesk are pushing people to do) and I'm trying to setup a simple flow for our chatbot. If customer requests to speak to person, ask for their email address. That's it. I've tried doing this via use cases (procedure and dialogue). With Procedure n
Hi there, We're moving to the Advanced AI Agent (as Zendesk are pushing people to do) and I'm trying to setup a simple flow for our chatbot. If customer requests to speak to person, ask for their email address. That's it. I've tried doing this via use cases (procedure and dialogue). With Procedure n