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[Help] - Update ticket via Advanced AI Agent Template

Hi there, I just learnt how to create an email collection template via the new Advanced AI agents, which is great (see my post https://www.reddit.com/r/Zendesk/comments/1vrhhw5/help_simple_email_collection_advanced_ai_agent/ for question/answer). Now I've figured out the collection form, I'm struggl

• [Help] - Update ticket via Advanced AI Agent Template

  Reddit r/Zendesk 28 Aug 2026

  Hi there, I just learnt how to create an email collection template via the new Advanced AI agents, which is great (see my post https://www.reddit.com/r/Zendesk/comments/1vrhhw5/help_simple_email_collection_advanced_ai_agent/ for question/answer). Now I've figured out the collection form, I'm struggl

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